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Privacy Policy

Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.chalkevalleysoaps.co.uk  (the “Site”).


The Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

When you attempt to place or place an order with us we collect the following Order Information:
Name
Billing and or delivery address
Email address
Phone number

We use payment gateways to manage your payments, this means that we do not store any bank details on our site, there is more on this later.

If you opt-in to join our mailing list you will be asked to provide us with your name and email address. To be clear you can only join our mailing list by entering your details in our form on the footer or ticking the subscription box on the check out page. If you don't wish to receive any newsletters from us, please use the unsubscribe link at the bottom of your welcome email or alternatively you can email us at hello@chalkevalleysoaps.co.uk.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


More about Cookies

We use cookies to improve your experience while you navigate through the website. We split our Cookies into two categories necessary and non-necessary.

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Any cookies that may not be particularly necessary for the website to function and are used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.


How and why we use personal information?

We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order information to:
Communicate with you about your order;
Screen our orders for potential risk or fraud; and If you choose to join our mailing list we will use your information provided to send you updates and promotions.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address).


How long do we keep your Personal Information?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. We’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.


Sharing your Personal Information

We share your Personal Information with the below third parties:
Flodesk – Should you choose to join our mailing list then your name and email address is stored in Flodesk. To view Flodesk’s privacy policy click here.
Shipping clients – We use Royal Mail Click and Drop, Hermes and DPD to automate the process of creating labels allowing us more time to make our lovely soaps. Please visit their websites for individual privacy policies.
Google Analytics – to help us understand how our customers use out site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Smile
 - Our reward program provider so we can treat our customers with free rewards. See Smile's privacy policy here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations or to otherwise protect our rights.


How we take payments

We do not hold your card details on our website, instead we use the below secure payment gateways:
Shopify payments – to view privacy policy visit https://www.shopify.co.uk/legal/privacy/customers
PayPal – to view privacy policy visit https://www.paypal.com/uk/webapps/mpp/ua/privacy-full


Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.


Changes

We last updated our policy on 01/12/2020. We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.


Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@chalkevalleysoaps.co.uk 

Chalke Valley Soaps