Online Course Terms and Conditions
Grab a cup of tea and settle in - this page may not win any awards for excitement, but it’s essential reading! These terms and conditions are designed to keep everything running smoothly while you enjoy your soap-making journey with us. Think of them as the fine print that protects both you and Chalke Valley Soaps. So, buckle up for some important (yet thrilling) details!
Course Access and Duration
Students purchasing the Premium package will receive guaranteed access to all course materials for one year from the date of enrolment.
Students purchasing the Premium Plus package will receive lifetime access to all course materials and future updates.
Early pre-order students (those who joined during the pre-launch phase) have been automatically upgraded to the VIP group, and now enjoy lifetime access to the course and all future updates as a thank you for supporting the course development.
Why One-Year Access?
We believe that true learning happens best when students feel supported, encouraged, and cared for.
That’s why we don’t just offer a course—we offer personal guidance.
Helga is personally committed to supporting every student, answering questions, and being present throughout your learning journey.
Rather than outsourcing customer support or hiring assistants, Helga provides direct help herself, ensuring that the advice and feedback you receive come straight from the person who created the course and deeply understands the material.
Because of this hands-on approach, we carefully limit both the number of students and the duration of access.
This allows us to offer a learning experience that feels personal, responsive, and truly supportive—not just at the beginning, but all the way through your course.
Limiting access to one year encourages students to complete their learning while the material is fresh, building momentum and confidence.
It also ensures that we can continue offering top-quality support without overwhelming our platform or diluting the care we give to each individual.
This system benefits everyone:
- Students get personal, high-quality attention and timely responses.
- The course community remains lively, active, and inspiring.
- Learning stays focused, effective, and energising—just the way it should be.
And if you prefer to have unlimited access to revisit the course whenever you like, you can choose the very limited Premium Plus upgrade for lifetime access and continued future updates.
How Seats Are Released
To ensure a high-quality experience, we release a limited number of course seats each month, always on the first day of the month.
Limiting the seats allows us to manage platform traffic, maintain a smooth learning experience, and give our students the attention they deserve.
We are a small business, and we value quality over quantity—meaning we prefer a smaller number of students learning deeply and being well-supported, rather than overwhelming the course with hundreds of unattended enrolments.
Our Support Promise
Helga is personally involved in supporting our students.
Because of this, we deliberately keep the number of students manageable to ensure fast, personal, and caring support whenever needed.
If we allowed hundreds of students to join all at once, the quality of our help and communication would naturally drop—and we never want that to happen.
Our goal is to stay present and responsive to every student’s journey.
We believe that support is a major part of learning, and that’s why we have designed the course structure, seat release system, and access timeline with our students’ success in mind.
A Note for Our Early Bird Students
During the pre-launch phase, a small group of early bird students joined us to help shape the course before the official release.
As part of this special group, they received several exclusive benefits, including:
Early Preview Access: Module titles and full lesson breakdowns were available ahead of launch.
Exclusive Community Forum: Immediate ccess to our vibrant student forum to connect, ask questions, and discuss ideas with others (and with our team).
Lifetime Access: Early bird students have been upgraded to the VIP group and now enjoy lifetime access to the course materials and all future updates, as a thank you for supporting our launch.
Exclusive Input: Feedback from our early students helped refine the final course, and we are deeply grateful for their insights.
Although the pre-launch phase is now complete, we continue to honour these special benefits for our original early bird supporters.
Support & Queries
While the course is fully automated for easy access, support is always available should you need it.
- For any technical issues or account-related queries (such as login problems or access issues), please reach out directly to us via email at hello@chalkevalleysoaps.co.uk and we will be happy to assist you.
- For any soap making or course content-related questions, please post them in our Student Community Group so Helga can respond to you directly.
This allows other students to see the discussions, learn from the answers, and build a shared resource of knowledge for everyone’s benefit.
We are committed to supporting you on your learning journey and encourage you to use the community space to connect, ask, and grow together.
Mobile Access
Our course platform is fully optimised for mobile, giving you seamless access to all your course materials and the student community directly from your phone or tablet.
There is no need to download a separate app—simply log in through your mobile browser to view lessons, download handouts, and connect with the community, just as you would on a computer.
Our system is designed to make learning easy, flexible, and accessible wherever you are.
Please note that a secure internet connection and a compatible mobile device are required to access the course content smoothly.
Course Content and Materials
The content of our online courses may be updated or modified by Chalke Valley Soaps at any time. The platform includes course materials in various formats (text, PDFs, videos, images, and graphics). You may download and print selected content, which is copyrighted, for personal use only.
Techniques & Designs
The designs, techniques, recipes, and approaches taught in our online courses are the intellectual property of Chalke Valley Soaps. You are authorised to use these for personal or business purposes, but they cannot be reproduced for teaching or shared in other courses/workshops without prior permission. All online course materials, including content on our website and social media, are protected by copyright.
Intellectual Property
All content remains the intellectual property of Chalke Valley Soaps. By purchasing our course, you are "hiring" the content for unlimited personal use only. Redistribution, sharing, or copying of the materials beyond personal use is strictly prohibited.
Technical Requirements
To access the course, you will need a stable internet connection and a device capable of displaying videos, PDFs, and other multimedia content.
Cancellations & Refunds
Due to the automated nature of the course, all purchases are final and non-refundable.
Liability
Chalke Valley Soaps cannot be held liable for any loss or damage resulting from the use of course materials. Our liability is limited to the purchase price of the course.
Privacy
Your personal information is treated confidentially and will not be shared with third parties. We may use your information for internal marketing purposes, and company names may be referenced unless otherwise agreed.
Important Notes About Terms and Access
- All Terms and Conditions, including course structure, support arrangements, and access durations, are subject to change if needed. We are committed to making any changes fairly and with as much advance notice as possible to ensure minimal disruption to our students.
- Lifetime access means access to the course materials for the life of the course and the life of the business. In the unlikely event that Chalke Valley Soaps discontinues its operations or if the platform hosting the course becomes permanently unavailable, lifetime access may be affected.
We assure you that, should any such changes occur, we will make every reasonable effort to inform students and provide alternative solutions where possible.
Our goal is always to support you for as long as possible and maintain the highest standards of service and learning experience.
Chalke Valley Soaps Ltd is a registered company in England under registration number 14105829.
Please don't hesitate to reach out to us if you have any further questions or concerns.