Refund policy

 

Digital products, online courses & workshops

Due to the nature of digital products, including online courses, eBooks, downloadable resources, cosmetic recipes, and other digital content, all sales are final. Once access has been granted or a download has been made, we are unable to offer refunds, exchanges, or cancellations.

If you experience any technical issues accessing your purchase, please contact us at hello@chalkevalleysoaps.co.uk, and we’ll be happy to help.

Physical products

Every soap and product is carefully handcrafted, individually inspected, and lovingly packed before leaving our studio. We take great pride in ensuring every order reaches you in perfect condition.

If your order arrives damaged, incorrect, or there is a problem with your purchase, please contact us as soon as possible at hello@chalkevalleysoaps.co.uk. We’ll always do our best to resolve the issue quickly and fairly.

If you wish to return an unwanted item, please contact us before sending it back. Returned products must be unused, unopened, and in their original condition. Unless the item is faulty or we have made an error with your order, return postage costs are the responsibility of the customer.

Free shipping

Our free shipping offer is provided as a promotional discount for qualifying orders.

If returning items reduces your order total below the free shipping threshold, the original shipping discount will be deducted from your refund.

If you have any questions about your order or our returns policy, we’re always happy to help. Simply email us at hello@chalkevalleysoaps.co.uk.