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Wholesale Terms & Conditions

MINIMUM ORDER QUANTITY
Our minimum order quantity is 20 soap bars.

SAMPLES
Should you wish to try some of our products before placing an order, we will happily send some mini soap samples free of charge. We would only ask you to cover the shipping costs if you are outside the UK.

PLACING AN ORDER
At the moment, we take orders only via email. Please use full product names or codes provided in our brochure.

PAYMENT
Orders for quantities under 100 pc must be paid in full at the time of order.
Orders of 100 pc and over we require 50% upfront and the remainder plus shipping cost should be paid once your order is ready for delivery.
All orders must be paid in full prior to the shipping date.
Wholesale orders are payable to Chalke Valley Soaps via Bank Transfer.
Our bank details will be shown on your invoice.

PRICE
The wholesale price is set in advance, and the retail price suggested is an indicative price based on our own retail website. While this is not mandatory, we kindly ask our stockists, whenever possible, not to sell our products below the recommended price. However, feel free to offer similar bundles just like we do on our website.

STOCK AVAILABILITY
All of our products are handmade by us in small batches. Therefore, while we aim to ship all orders as soon as possible, it can sometimes take up to 6 weeks if one or more products are out of stock.
Upon confirming your order we will inform you of the expected shipping date and of any product that may not be available at the time. Placing your orders in advance will allow us to plan our production ahead and keep a constant supply flow.

SHIPPING
We ship orders with tracked services from Parcel Force, Hermes or DHL. The shipping rate depends on the weight of the parcel and the destination. We will calculate the total for you once we’ve received your order.
The products supplied by Chalke Valley Soaps are delivered at the risk of Chalke Valley Soaps unless a customer stipulates a special method of delivery. However, liability for the loss of the delivery shall be limited to the replacement of the products, or to a full refund of the invoice value.

DAMAGED GOODS
Should you receive damaged goods please notify us via email within 48 hours. Please include images. All such products will be replaced – according to availability – or they will be refunded. We will cover shipping expenses for any damaged products.

SHELF LIFE
We produce all-natural products without adding any preservatives so we recommend using our products within 6 months of purchase. However, our handmade soaps will last even longer, but the natural scents of the essential oils may fade with time.

STORAGE
Our products must be kept in a cool and dry environment. Damp and warm conditions can damage handmade soaps. We recommend keeping any off-shelf stock in airtight containers lined with parchment paper. To provide the best storage conditions, we recommend adding a couple of bags of Silica Gel to each container. Salt bars must be kept in a separate containers from other soaps. 

DISTRIBUTORS
Please note that at this time Chalke Valley Soaps is the only approved B2B distributor of Chalke Valley Soaps products.

CUSTOM LABELS
We happy to create custom labelled soap bars for your business, corporate gifts or favours for a wedding or baby shower.

  • Private label: our logo will be replaced with your logo with "by Chalke Valley Soaps" written below. The sides and the back of the label will remain the same. 
  • Personalised labels for wedding and baby shower favours: the front of the label can be 100% customised (eg.: name of the couple with date or name of the baby with born date)

OUR HANDMADE PRODUCTS
Please consider that as our products are handmade in small batches, they may vary in size, shape, weight, scent and colour. Natural variations are a beautiful part of our product and should be expected and are not ground for a refund or replacement.

PHOTOGRAPHS
Professional photographs of our products are available for all our stockists to use across websites and social media platforms. Please feel free to download & use any images you like from our website or Instagram. Let us know if you need higher resolution photos.